SSO not working on Mac computer

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ftortello
New Rider

Posts: 2

SSO not working on Mac computer Feb 14, 2019 15:52:47 GMT 10

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Post by ftortello on Feb 14, 2019 15:52:47 GMT 10

Hello, my daughter installed SSO on her Mac Air several months ago. She was able to play with it without any problem.
A few weeks ago, on an intermittent basis, when she starts SSO it would try to load but all of a sudden it quits without rendering the game.
But recently, it just stops loading at all!

We did the following without any luck:
- Uninstall SSO
- Updated the Mac OS to Mojave

- Update Java
- Reinstall SSO

The Mac computer is a MacAir, 1.6GHz dual-core Intel Core i5, 4GB RAM, Intel HD Graphics 6000

Any ideas will greatly appreciate it.

Thank you!

Anouk silentwolf
Senior Rider

Posts: 1,470
Member is Online

SSO not working on Mac computer Feb 14, 2019 19:05:08 GMT 10 Sanna Saltcake likes this

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Post by Anouk silentwolf on Feb 14, 2019 19:05:08 GMT 10

in one of their news a few weeks ago they did mention something about the new requirement mac user need

For Mac users, there is one important technical change: the minimum system requirement will be changing from Mac OS 10.7 to Mac OS 10.9. Make sure your Mac is updated and you shouldn’t encounter any trouble!

if it's not about the mac version i really dont know what would be the problem there,

Last Edit: Feb 14, 2019 19:07:11 GMT 10 by Anouk silentwolf

Autumn Lionsong Riding Trainer Posts: 644	SSO not working on Mac computer Feb 14, 2019 22:26:12 GMT 10 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Autumn Lionsong on Feb 14, 2019 22:26:12 GMT 10 If updating your OS doesn't work, contact support and they should have more fixes you can try.
	My Accounts Autumn Lionsong ~ Level 20 ~ Lifetime ~ Frosty Valley ~ 12 Horses Rosemary Summerfall - Level 7 - Free Star Rider ~ Frosty Valley ~ 1 Horse

ftortello New Rider Posts: 2	SSO not working on Mac computer Feb 16, 2019 8:41:17 GMT 10 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by ftortello on Feb 16, 2019 8:41:17 GMT 10 Thank you for the responses. My son has another Mac at home (same model and specs). SSO works well my son's Mac but no on my daughter's Mac. What is the best way to contact support?

Autumn Lionsong Riding Trainer Posts: 644	SSO not working on Mac computer Feb 16, 2019 9:14:51 GMT 10 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Autumn Lionsong on Feb 16, 2019 9:14:51 GMT 10 Go to this link and you can email them directly www.starstable.com/en/support
	My Accounts Autumn Lionsong ~ Level 20 ~ Lifetime ~ Frosty Valley ~ 12 Horses Rosemary Summerfall - Level 7 - Free Star Rider ~ Frosty Valley ~ 1 Horse

Shoutbox

Willow Deerblanket: Okay, done ranting aha. Aug 12, 2019 10:49:52 GMT 10

Ｔｉｌｄｅ: And I do do that. I've seen it happen to other people as well. Aug 12, 2019 10:49:57 GMT 10 *

Willow Deerblanket: The only thing I have to say, if it happens in game, block and report and be gone with their negativity. =w= Aug 12, 2019 10:51:01 GMT 10

Ｔｉｌｄｅ: And I know that they're working on the game, but it's too slow. They know it's a problem. I've heard from someone from the team (I think it was on the soul riders podcast, it might have been Stacy) that they know that's a problem. The game is almost 8, and Aug 12, 2019 10:51:54 GMT 10 *

Ｔｉｌｄｅ: we've only been on Jorvik for 2 months (in the story) Aug 12, 2019 10:52:13 GMT 10

Ｔｉｌｄｅ: Unfortunately I can't, since it mostly happens on IG :') Aug 12, 2019 10:52:32 GMT 10

Willow Deerblanket: At least they admit that, then. I don't enjoy IG, so I'm not on it. Aug 12, 2019 10:53:59 GMT 10

Ｔｉｌｄｅ: Heh, me neither. I only have an SSO IG, cause I'd rather not look at the unrealistic standards for human beings, lol. Aug 12, 2019 10:55:05 GMT 10 *

Ｔｉｌｄｅ: I tend to comment on their posts because they seem to reply frequently. Aug 12, 2019 10:55:29 GMT 10

Fennec☆: I just look at art on IG because that's the only good stuff worth looking at there xD Aug 12, 2019 22:03:32 GMT 10

Willow Deerblanket: It's not even that, my accounts always managed to get hacked by inappropriate people RIP. Aug 13, 2019 6:54:55 GMT 10

Fennec☆: oh no Aug 13, 2019 22:53:03 GMT 10

Willow Deerblanket: I usually had myself an art account for following rl acquaintances, their art, and of course art of my favorite artists. Aug 14, 2019 3:11:58 GMT 10

rachelshortheart: i wish sso added emotes like lying down,rolling,grazing,pooping XD,kicking,falling,hurt/limping,smiling, relistic stuff like that Aug 16, 2019 8:52:26 GMT 10

rachelshortheart:

Aug 16, 2019 8:53:02 GMT 10

rubyskywalker: What's the point of it, rachelshortheart ? SSO was meant to be more fantasy than realistic Aug 18, 2019 14:01:12 GMT 10

Ｔｉｌｄｅ: Yes, but if SSO didn't care about realism then I don't think they would've added the new saddles or made these new breeds so realistic

Aug 18, 2019 23:49:14 GMT 10

Ｔｉｌｄｅ: Well, the horses still have touches of fantasy, for example their eyes. But for the most part, I think they seem to add both elements Aug 18, 2019 23:52:44 GMT 10

francesca: I wonder if anyone has like 300 horses

Aug 19, 2019 3:31:12 GMT 10

rubyskywalker: francesca Game Master Ylva has 71-72 (if I counted correctly) Aug 20, 2019 2:51:52 GMT 10

This weeks update!

Our updated Akhal-Teke is here!
May 22, 2019
Hey StarFam! Today it’s time for us to release a much requested horse - the updated Akhal-Teke!
The graceful Akhal-Teke
This unique beauty originates from Turkmenistan and is a very slim horse with extremely thin hair in its coat, which gives it an almost unbelievable shine. The Akhal-Teke is also known to have a very thin mane and tail, sometimes to the point where the mane can’t grow longer than a few centimeters.
The Akhal-Tekes of Jorvik have a unique shine to them - you won’t believe it until you see it!
Will one of these graceful horses join your StarFam?
★ What's the new breed?
The updated Akhal-Teke!
★ Where can I get it?
One horse is located in Fort Pinta while you find two more at the new horse market place at the Silverglade Vineyard.
★ How much does it cost?
850 Star Coins.
★ What level do I have to be?
You can buy the horse in Fort Pinta right away, but you must have reached level 13 in order to get the other two horses.
★ Do I need to crunch reputation?
Nope!
★ What colors can I choose from?
A perlino, a buckskin and a sooty buckskin!
A brand new audio story!
We have something very special to reveal - a FREE Star Stable audio story! This short story is called “Texas Bluebell” and revolves around our Soul Rider Lisa Peterson, who’s haunted by some terrible memories during a beautiful spring day out on a ride with Starshine.
This short story is the first in a series of stand-alone tales of Jorvik. More audio stories are on their way! As of right now, the audio story is available in English and Swedish only, but we’re looking into the possibility of translating it into more languages in the future.
Click HERE for English
Or click HERE for Swedish
What’s going on in Greendale?
Riders passing through Greendale Forest have reported they’ve heard someone singing somewhere in the woods. Where is this music coming from? You better head out there to investigate!
To be able to play this mini quest, you must be a Star Rider and have completed the quest where you free Lisa from Pandoria.
New horse in Star Stable Horses!
A very special North Swedish Horse foal has arrived to our free-to-download app Star Stable Horses! In Star Stable Horses, you can raise your very own horse from a baby foal up to a level 10 horse, ready to hit the Jorvik racing tracks with you as its rider. When this precious reaches level 10 in the app, you can transfer it to Star Stable Online for 749 Star Coins. The coat of this very special horse is called Texas Bluebell, and if you listen to the audio story by the same name you just might figure out why...
This special horse is not a Jorvik Wild Horse and will therefore not change its coat colors. This unique horse coat is available for a limited time only. Make sure you transfer it to Star Stable Online before July 1st if you want it to join your StarFam!
Coming NEXT WEEK!
Next week we’re finally releasing Linda Chanda’s show jumping saddle! But that’s not all!! We are also releasing some matching bridles, a few saddle pads and leg wraps in new, fancy colors. Stay tuned!
Spirit is leaving soon!
It’s almost time for Spirit to leave Jorvik! During the Wednesday Update on May 29, Spirit, along with the fangirls Tori and Sally in Fort Pinta, will leave Jorvik for good. If you’d like to befriend Spirit and invite him to stay in your home stable, make sure you do so before next Wednesday!
If you get Spirit before he leaves, he will stay in your home stable and you can ride him anytime you want. If you sell him, you will not be able to get him back. The same thing goes for the items from Tori and Sally’s shop in Fort Pinta!
If you have bought the Miradero apple but haven’t been able to give it to Spirit before he leaves, he will automatically appear in your stable after the update next Wednesday.
Horse Market
The Horse Market is closed this week.
New Star Stable Launcher
We’ve started rolling out a brand new launcher for the game, which some of you may have seen already! We’ll continue to release the launcher to more players as we make sure that it’s working just as it should.
For Mac users, there is one important technical change: the minimum system requirement will be changing from Mac OS 10.9 to Mac OS 10.10. Make sure your Mac is updated and you shouldn’t encounter any trouble!
We hope you all will have an awesome week until we meet again! Hugs from your Star Stable Team ♥

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